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06-26-2020 06:47 AM
After loading PC from an image, the display is offset to the right cutting off some of the display. Reloaded PC from ISO using Windows 10 LTSC and same issue. Verified all correct drivers loaded. Tested on other new EliteOne with same issue. There doesn't seem to be any adjustments for the monitor to center display.
07-20-2020 09:25 AM
I have the same issue with all the HP EliteOne 800 G5 23.8-inch All-in-One we have.
We updated with the last Video Driver (sp104004), and check every drivers with HP Support Assistant, the black stripe on the left side of the screen is persistent.
09-02-2020 04:59 PM
We have had the same issue with 4 new Eliteone 800 G5's we received. After loading an image, the display on the right side is cut off. The only solution we've found is disabling the video driver entirely and restarting. The screen resolution will be off, so you set it back to 1920x1080 and it fills the display correctly, however the framerate takes a dive and you can't even watch YouTube videos reliably.
+Tried multiple video drivers from HP Support and from the OEM (Intel) [uninstalling and reinstalling]
+We've tried rolling back the BIOS to various versions
+We've played around with Intel Command Center
+Hooking up a 2nd display, the 2nd display fits entirely
+Searched for "Monitor" drivers, but it seems none exists, so it uses the PnP
+Factory reset the PC to a generic Windows install
It's hard to believe this hasn't been addressed after being posted over a month ago. Please help HP!
09-03-2020 07:10 AM - edited 09-03-2020 07:11 AM
After opening a case with HP Support, it appears that LEGACY mode is the problem.
We installed our Windows image on UEFI mode, updated the video driver, the display now works fine.
Maybe there is an incompatibility with the video driver in LEGACY mode ?
I guess it had top happen someday, LEGACY mode is very old, we are pushed to use UEFI mode.