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‎08-30-2020 10:04 PM

HP Recommended
Product: HP 27y 2YV11AA Monitor
Operating System: Microsoft Windows 10 (64-bit)

I purchased this monitor today and was advised by sales staff that it supported AMD Freesync. The documentation in the box was scant - only a quick setup sheet. I haven't been able to find a user guide on the web, only a datasheet which does not mention Freesync. I need to know if this monitor supports Freesync and how to enable it. Otherwise, I'll have to return the unit. Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-30-2020 11:40 PM

HP Recommended

@Jaegel 

 

Does your machine also meet requirements ? Please use User Guide on the following link

 

               https://support.hp.com/us-en/product/hp-value-27-inch-displays/3989902/model/17894486/manuals

 

Regards.

BH
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2 REPLIES 2

‎08-30-2020 11:40 PM

HP Recommended

@Jaegel 

 

Does your machine also meet requirements ? Please use User Guide on the following link

 

               https://support.hp.com/us-en/product/hp-value-27-inch-displays/3989902/model/17894486/manuals

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎08-31-2020 06:55 PM

HP Recommended

Thanks for the reply but it seems that the monitor does not support Freesync. The user manual in the link provided makes no mention of it . I would have expected that selecting the 'gaming' display option would have opened a sub-menu to enable Freesync. This monitor wasn't listed when I checked with AMD for supported monitors, so I've returned it  to store and have purchased a monitor with Freesync support - unfortunately not HP as one wasn't available for pickup.

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