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‎10-29-2020 02:31 PM - edited ‎10-29-2020 02:32 PM

HP Recommended
Product: HP Envy 23-o014
Operating System: Microsoft Windows 10 (64-bit)

I just got my USB 3.0->VGA adapter in and plugged in my HD monitor. My computer has the resolution for the second monitor locked in to 800x600. It looks like garbage and won't let me change it to a better resolution. What do we think the problem is? Cheap VGA adapter? Limits of my computer using an extended monitor? I'm just an idiot and don't know how to actually change the settings?

 

Thanks in advance!

5 REPLIES 5

‎11-01-2020 01:44 PM

HP Recommended

@KLT1

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

Do you have more than one external monitor connected to the computer?

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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‎11-02-2020 08:35 AM

HP Recommended

Hello Fossette,

 

Thank you for your help. Here are the answers to your questions:

 

Do you have more than one external monitor connected to the computer? No, just the one.

 

Product #: F3E94AA#ABA

 

Thank you,

Kevin

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‎11-05-2020 07:32 AM

HP Recommended

@KLT1

 

Thank you for the information.

 

I see that there are no display ports available on the computer.

 

You need to look for a USB to VGA or USB to HDMI adapter to connect an external display to the computer.

 

I hope that answers your question and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎11-05-2020 07:40 AM

HP Recommended

That is correct, this computer did not come with a video output. As the original post states, I already have the adapter, and for all I know, it is the weak link here. That is my current guess since both monitors are ostensibly HD. Though, my HP Envy won't turn on the HD switch and says that it's not capable, which is annoying.

Was this reply helpful? Yes No

‎11-06-2020 01:54 AM

HP Recommended

@KLT1

 

You need to try a couple of adapters to find the one which works with your computer.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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