External monitor for MSI laptop using type c port (including... - HP Support Community

BSir · ‎10-01-2021

I just bought a monitor to connect my laptop, i tried to use the USB type-C cable but the video doesn't appear in the monitor i checked and my laptop has two ports USB Type-C 3.2 Gen 1 but i can't understand why it still doesn't work i also downloaded all the drivers in the Monitor 4K HDR HP U28 (1Z980AA) page and it still doesn't work.

Please help me.

banhien · ‎10-01-2021

@BSir

MSI is not a product from HP. Please use MSI support forum

Regards.

BH
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BSir · ‎10-01-2021

I understand that the laptop is not a product from the HP but the monitor is, so i still wanna know if there is something that i should do that can help me fixing my issue

Prométhée · ‎10-02-2021

Hi

sorry i have never used this type of connection, but maybe you can find some information here

User Guide

https://support.hp.com/us-en/product/hp-u28-4k-hdr-monitor/38228545

you do not have an HDMI port with the laptop?
you may need to find the right USB cable, unless the concern is an incompatibility between the laptop's usb and the screen

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External monitor for MSI laptop using type c port (including power)

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