Fan on high every time video is played.

[Fi_1]

Each time I play a video on the internet in Edge the fan kicks in at high speed. CPU is running at 79% and over. GPU sitting at 0%. Checked drivers. Re-installed from HP and Intel, issue still remains. Tried different browsers including Chrome and Firefox and still the same problem. Compared to my new HP laptop and the problem doesn't occur. On the laptop, the CPU sits at around 39% when playing videos. Anyone know how to fix this issue? Tried to contact HP and got nowhere.

[Hawks_Eye]

Hi @Fi_1 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for the details — you’ve done a lot of the right checks already.

Your description makes it pretty clear: on your HP All-in-One 24-cr1000i, video playback is being handled almost entirely by the CPU, while the GPU is not being used at all. That’s why CPU usage jumps to ~79% and the fan goes full speed. On your newer HP laptop, video decoding is offloaded properly to the GPU, which keeps CPU use low (~39%) and fans quiet.

This points to a hardware video acceleration problem.

Things to Try

1. Make Sure Hardware Acceleration is Enabled in Browser

Edge / Chrome:
Go to Settings → System and performance → Use hardware acceleration when available.
Restart browser.

Firefox:
Settings → Performance → check "Use recommended performance settings" and "Use hardware acceleration when available".

After enabling, test on YouTube and check Task Manager → Performance → GPU → Video Decode. It should show activity (instead of 0%).

2. Check Intel Graphics Command Center

Open Intel Graphics Command Center (or Intel Arc Control if installed).

Under Video, confirm "Driver optimizations" and hardware acceleration are enabled.

3. Reset/Reinstall Intel Graphics Driver (with DDU)

Sometimes Windows keeps old driver traces that break video decoding.

Download DDU (Display Driver Uninstaller) and remove all Intel graphics drivers.

Reinstall the latest graphics package from HP’s support page for your model (not just Intel generic).

4. Check Windows Video Playback Settings

Go to Settings → Apps → Video playback.

Ensure "Process video with hardware acceleration" is ON.

5. BIOS & Firmware Update

HP AIOs sometimes need a BIOS update to fix thermal/fan or GPU utilization issues.

Check HP Support Assistant → Updates → install any BIOS/firmware updates.

6. As a Test: Try VLC or Windows Media Player

Download a 1080p/4K video file and play it in VLC or WMP.

If fan stays quiet and GPU is used → problem is browser-side.

If CPU still spikes → driver/firmware issue.

If Nothing Works

This may be a known limitation in your AIO’s Intel iGPU driver (some HP AiOs with U-series CPUs fail to use GPU decode in browsers due to driver quirks). In that case:

Keep system updated, and

As a workaround, use extensions like h264ify in Chrome/Edge/Firefox (forces YouTube to serve H.264 instead of VP9/AV1, which your GPU may decode better).

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye