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Message 1 of 8
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Flash Dock EC

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Microsoft Windows 8.1 (64-bit)

Hey supporters!

I am Ali,I am getting a error with name Flash Dock EC with 2 options yes or no i cant use my keydbord or mouse because is not working only touch is work

also i cant add a usb or power charger in the keyboard but i have a light in my keyboard 

I have this error from a week ago and i need a sultion without reset the pc or lose my files!

thanks for reading my message.

7 REPLIES 7
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HP Support Agent
HP Support Agent
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Message 2 of 8
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@Ali-xD,

 

I reviewed your post and I understand that you are getting flash dock EC error.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you restore the BIOS defaults following the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04831065

 

If you continue facing the issue, then install all the Windows updates (Including optional) and check.

 

Here is how it is done.

 

  1. Select the Start (Windows) button from the bottom-left corner.
  2. Go to settings (gear icon).
  3. Select the Update and Security icon.
  4. Choose Windows Update tab in the sidebar (Circular arrows)
  5. Select Check for updates. If there is an available update, it will begin downloading automatically.

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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How to open BIOS without keyboard? And aslo how can I backup my information?

 

 

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HP Support Agent
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@Ali-xD

Thank you for posting back. 

 

To get the answer to this question, you cannot enter your BIOS without a keyboard
 

Backing Up Your Files in Windows 10

  1. Connect your external drive to the computer. If an AutoPlay window opens, close it.
  2. Using the search box on the taskbar, search for and open Backup settings.
  3. Turn on Automatically back up my files. note: ...
  4. To back up your files immediately or adjust backup settings,

Click here: https://support.hp.com/in-en/document/c03270359 to know more about Backing Up Your Files (Windows 10, 😎
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Message 5 of 8
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If i cant enter bios without keyboard and i cant add a usb to backup my pc so i cant solve flash dock ec problem 😞

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@Ali-xD

Thank you for posting back. 

 

You can use an external keyboard to enter BIOS.

In this case, you need to remove the hard drive and then do data backup.

 

ECHO_LAKE
I am an HP Employee

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I cant use a external keyboard because i cant use the usb option on my laptop is not working! All keyboard buttons is not working!

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@Ali-xD,

 

I recommend you contact phone support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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