Flikkering display

[Wiaem]

Since 2 years now my display keeps flikkering and glitching and sometimes goed black. This usually happens randomly or if i have a lot of tabs open or 2 tabs next to each other while using my mouse. I already run the test through my laptop and it says that everything is good. Because im using my laptop now more for my thesis the problem

occurs a lot more. 

[A_Gayathri]

Hi @Wiaem,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the display flickering and glitching issues can be frustrating, especially when you're working on important tasks like your thesis. Since the built-in diagnostics didn't find any problems, here are some steps you can try to troubleshoot and potentially resolve the issue:
 

1. Update Graphics Drivers:

• Check for Updates via Windows Update:
  • Go to Settings > Update & Security > Windows Update.
  • Click Check for updates to see if there are any updates available for your system, including drivers.
• Update via Device Manager:
  • Right-click on the Start button and select Device Manager.
  • Expand the Display adapters section, right-click your graphics card, and select Update driver.
  • Choose Search automatically for updated driver software.

2. Adjust Power Settings:

• Sometimes, power settings can cause the display to flicker when the system tries to conserve energy.
• Go to Settings > System > Power & sleep > Additional power settings.
• Choose the High performance plan, which will prevent power-saving measures that could affect the display.

3. Check for Firmware or BIOS Updates:

• Manufacturers release firmware or BIOS updates that may resolve hardware-related issues, including display problems.
• Visit the HP Support website and search for your laptop model (HP Spectre x360 Convertible Laptop PC 13-aw2000) to see if any updates are available.

4. Disable Hardware Acceleration:

• Sometimes, hardware acceleration in browsers or applications can cause flickering.
• In browsers like Chrome or Edge, go to Settings > System and disable Use hardware acceleration when available.
• Restart the browser after making this change.

5. Test in Safe Mode:

• Booting your laptop in Safe Mode can help identify if the issue is caused by third-party software or drivers.
• To boot in Safe Mode:
  • Go to Settings > Update & Security > Recovery.
  • Under Advanced startup, click Restart now.
  • After your PC restarts, select Troubleshoot > Advanced options > Startup Settings > Restart.
  • After restarting, choose option 4 or press F4 to start in Safe Mode.

6. Perform a Clean Boot:

• A clean boot starts Windows with a minimal set of drivers and startup programs. This can help you determine if a background program is causing the flickering.
• To perform a clean boot:
  • Press Win + R, type msconfig, and press Enter.
  • In the System Configuration window, go to the Services tab and check Hide all Microsoft services.
  • Click Disable all.
  • Go to the Startup tab and click Open Task Manager.
  • In Task Manager, disable all startup items.
  • Restart your computer.

7. Check for External Factors:

• Ensure there is no electromagnetic interference (EMI) from other devices or power sources near your laptop.
• If using an external monitor, check the connection and try a different cable or monitor to rule out a problem with the external display.

8. Run HP Hardware Diagnostics:

• HP provides specific hardware diagnostic tools that might identify issues not detected by standard Windows diagnostics.
• Restart your laptop and press F2 repeatedly to enter the HP PC Hardware Diagnostics UEFI. Run the display and video tests.

Refer to this document: HP Spectre x360 Convertible Laptop PC 13-aw2000 User manual 

 HP Notebook and All-in-One PCs - Troubleshooting screen issues (Windows 11, 10)

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @Wiaem,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the display flickering and glitching issues can be frustrating, especially when you're working on important tasks like your thesis. Since the built-in diagnostics didn't find any problems, here are some steps you can try to troubleshoot and potentially resolve the issue:
 

1. Update Graphics Drivers:

• Check for Updates via Windows Update:
  • Go to Settings > Update & Security > Windows Update.
  • Click Check for updates to see if there are any updates available for your system, including drivers.
• Update via Device Manager:
  • Right-click on the Start button and select Device Manager.
  • Expand the Display adapters section, right-click your graphics card, and select Update driver.
  • Choose Search automatically for updated driver software.

2. Adjust Power Settings:

• Sometimes, power settings can cause the display to flicker when the system tries to conserve energy.
• Go to Settings > System > Power & sleep > Additional power settings.
• Choose the High performance plan, which will prevent power-saving measures that could affect the display.

3. Check for Firmware or BIOS Updates:

• Manufacturers release firmware or BIOS updates that may resolve hardware-related issues, including display problems.
• Visit the HP Support website and search for your laptop model (HP Spectre x360 Convertible Laptop PC 13-aw2000) to see if any updates are available.

4. Disable Hardware Acceleration:

• Sometimes, hardware acceleration in browsers or applications can cause flickering.
• In browsers like Chrome or Edge, go to Settings > System and disable Use hardware acceleration when available.
• Restart the browser after making this change.

5. Test in Safe Mode:

• Booting your laptop in Safe Mode can help identify if the issue is caused by third-party software or drivers.
• To boot in Safe Mode:
  • Go to Settings > Update & Security > Recovery.
  • Under Advanced startup, click Restart now.
  • After your PC restarts, select Troubleshoot > Advanced options > Startup Settings > Restart.
  • After restarting, choose option 4 or press F4 to start in Safe Mode.

6. Perform a Clean Boot:

• A clean boot starts Windows with a minimal set of drivers and startup programs. This can help you determine if a background program is causing the flickering.
• To perform a clean boot:
  • Press Win + R, type msconfig, and press Enter.
  • In the System Configuration window, go to the Services tab and check Hide all Microsoft services.
  • Click Disable all.
  • Go to the Startup tab and click Open Task Manager.
  • In Task Manager, disable all startup items.
  • Restart your computer.

7. Check for External Factors:

• Ensure there is no electromagnetic interference (EMI) from other devices or power sources near your laptop.
• If using an external monitor, check the connection and try a different cable or monitor to rule out a problem with the external display.

8. Run HP Hardware Diagnostics:

• HP provides specific hardware diagnostic tools that might identify issues not detected by standard Windows diagnostics.
• Restart your laptop and press F2 repeatedly to enter the HP PC Hardware Diagnostics UEFI. Run the display and video tests.

Refer to this document: HP Spectre x360 Convertible Laptop PC 13-aw2000 User manual 

 HP Notebook and All-in-One PCs - Troubleshooting screen issues (Windows 11, 10)

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.