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HP Recommended
HP Compaq 8000 Elite Base Model Small Form Factor PC
Microsoft Windows 10 (64-bit)

Early 2021 I was given an ex-business PC by one of my Dad's friends (who is his boss). When I started using it later toward the end of 2021, I noticed the GPU would not work. That was fine. My temporary solution was to use Intel's iGPU. Except I didn't realize how low end the Core 2 Duo was. 

 

At first, I thought the GPU was dead, or so my school's IT manager said it might be. I started testing it today. It somewhat worked, half on half off. One of my friends suggested I update the BIOS, which I thought it already was. It wasn't. It was still on the stock 1.04, so I updated it to 1.14, the latest I could find on HP's site. 

 

The BIOS update somewhat fixed the GPU. I am now able to use the GPU using the Microsoft Basic Display Adapter, but not using any other driver. I have tried updating it automatically from NVIDIA, as MSI had suggested. I have also downloaded drivers manually to test, but no. They all lead to the same result of a black screen and unusable PC to the point I have to forcefully power it off. I was told the GPU was an MSI GT 710 by a tech group on Discord, and have researched to ensure that they were right. I still think they are. 

 

What would the issue be? 

*I marked this as Windows 10 even though this issue also occurs on Windows 8.1, haven't tried 7 due to support cutoff. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

hi

@EternallySylver 

Sorry, but in 90% of cases, if you can't use a video card, only with the basic driver, that's what's faulty

a good way to check it, it might be to test it on another computer!

is the required power sufficient?
but I guess so, it must have worked before?

maybe it's time to replace it

Hardware Reference Guide - HP Compaq 8000 Elite Small Form Factor PC

Illustrated Parts & Service Map: HP Compaq 8000 Elite Small Form Factor Business PC

https://support.hp.com/us-en/product/hp-compaq-8000-elite-small-form-factor-pc/4065894/product-info

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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View solution in original post

4 REPLIES 4
HP Recommended

hi

@EternallySylver 

Sorry, but in 90% of cases, if you can't use a video card, only with the basic driver, that's what's faulty

a good way to check it, it might be to test it on another computer!

is the required power sufficient?
but I guess so, it must have worked before?

maybe it's time to replace it

Hardware Reference Guide - HP Compaq 8000 Elite Small Form Factor PC

Illustrated Parts & Service Map: HP Compaq 8000 Elite Small Form Factor Business PC

https://support.hp.com/us-en/product/hp-compaq-8000-elite-small-form-factor-pc/4065894/product-info

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

That PC is very old.  According to the spec page, the MSI GT 710 was not part of the original choices and is a very low-end graphics addition- I would assume it was used to replace either a setup that did not have a graphics card or a failed graphics card.

https://support.hp.com/us-en/document/c01926347

Here is a thread concerning the same model and a graphics solution that is recommended.

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-Compaq-8000-Elite-Small-Form...

 

Here are some very inexpensive solutions

https://www.amazon.com/ATI-Radeon-Graphics-584081-001-584217-001/dp/B011AG7EMO

OR

https://www.amazon.com/ATI-Radeon-Profile-512MB-Video/dp/B00K1VFPT4/ref=sr_1_2?keywords=radeon+hd+46...

 

Both of those graphics cards are supported for that PC and should solve the situation.


I'm not an HP employee.
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HP Recommended

I didn't realise a dead GPU could run with the basic drivers. Oh well. Thanks. 

HP Recommended

Yes, indeed, it may seem curious
one would think that if a graphics card no longer works, it will no longer work at all
but I have already encountered this case several times, where it can only work with the basic drivers
I guess in this case, it does not exploit all the gpu, and it allows to use it, but impossible to use the computer, normally!

 

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Please remember to mark the answers this can help other users
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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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