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- HP Community
- Desktops
- Desktop Video, Display and Touch
- Gaphics card does not support HDR.

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03-03-2020 10:36 AM
Trying to install Skylum Aurora HDR 2019 . (A photo editing program)
AMD Support states the installed :AMD A10-9700 RADEON R7, 10 COMPUTE CORES 4C+6G - does not support HDR.
I understand this card is pre-installed. Is there any way I can load an equivalent card that would support Aurora and override the R7, please?
03-05-2020 06:09 PM
Welcome to HP support community.
Provide the complete model number or the product number for further assistance.
Cheers.
Sandytechy20
I am an HP Employee
03-12-2020 04:48 AM
Thank you Sandytechy20,
Does this help ?
System Information
------------------
Time of this report: 3/2/2020, 15:01:18
Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
System Manufacturer: HP
System Model: HP Pavilion Desktop PC 570-p0xx
BIOS: F.20 (type: UEFI)
Processor: AMD A10-9700 RADEON R7, 10 COMPUTE CORES 4C+6G (4 CPUs), ~3.5GHz
Memory: 8192MB RAM
Available OS Memory: 7626MB RAM
Page File: 4426MB used, 4416MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode
Device ID -5005A3D4-10C9-43E4-942B-923DB4AC1EAB
Product ID - 00325-80756-00967-AAOEM
Thanks,
Keith.