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sweetcorn024
Level 3
35 17 2 2
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Gaphics card does not support HDR.

HP Recommended
Pavilion Desktop PC 570-p0xxple:
Microsoft Windows 10 (64-bit)

Trying to install Skylum Aurora HDR 2019 . (A photo editing program)

AMD Support states the installed :AMD A10-9700 RADEON R7, 10 COMPUTE CORES 4C+6G  - does not support HDR.

I understand this card is pre-installed. Is there any way I can load an equivalent card that would support Aurora and override the R7, please?

2 REPLIES 2
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 3
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@sweetcorn024

 

Welcome to HP support community.

 

Provide the complete model number or the product number for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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sweetcorn024
Author
Level 3
35 17 2 2
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Thank you Sandytechy20,

Does this help ?

System Information
------------------
Time of this report: 3/2/2020, 15:01:18
Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
System Manufacturer: HP
System Model: HP Pavilion Desktop PC 570-p0xx
BIOS: F.20 (type: UEFI)
Processor: AMD A10-9700 RADEON R7, 10 COMPUTE CORES 4C+6G (4 CPUs), ~3.5GHz
Memory: 8192MB RAM
Available OS Memory: 7626MB RAM
Page File: 4426MB used, 4416MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

Device ID -5005A3D4-10C9-43E4-942B-923DB4AC1EAB

Product ID - 00325-80756-00967-AAOEM

 

Thanks,

Keith.

 

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