cancel
Showing results for 
Search instead for 
Did you mean: 
Pillowflex
New member
1 0 0 0
Message 1 of 3
314
Flag Post

Ghost Circles & Erratic Mouse behavior

HP Recommended
HP Envy All-in-One PC 27-b0XX
Microsoft Windows 10 (64-bit)

At first, my mouse stopped working completely.  I had to hard boot my computer.  After hard booting my computer, there were ghost circles at the bottom near my taskbar.  Then to the right of the ghost circles, a black outlined square appeared and my mouse automatically was pulled to the square.  My keyboard is working sporadically. My touchscreen isn't working at all.  I cannot open Google chrome.  I have run my software for viruses but nothing.   I tried the work arounds but nothing is working. 

2 REPLIES 2
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 2 of 3
Flag Post
HP Recommended

@Pillowflex Greetings from the HP Community!

Here's a few things that should help us understand and resolve the issue:

  • Did you check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue?
    • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
    • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction and you'll need to Contact HP to have it repaired.
  • Does the mouse work fine? it doesn't go around randomly clicking things does it? perhaps check with an alternate mouse to rule that out as well?

While you respond to that, I have a few more steps that should help:

Attempt to run a test from the HP hardware diagnostic tool, using this link: click here for details

 

If the Touch screen isn't appearing on the diagnostics, it could again, determine a hardware failure,

If it works on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: click here

 

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue, use this link for details on performing the recovery: Click here

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

0 Kudos
Hibb1
Level 6
472 472 38 88
Message 3 of 3
Flag Post
HP Recommended

Sounds like you're experiencing 'Ghost Touch' which is a hardware failure to the touch screen. The TS needs to be replaced if you still want to be able to use the touch function.

If you DON'T CARE about the touch function, then you can disable the touch screen. If you can manage it without constant interruption, disable the touch screen from within device manager.

If you can't get there because the ghost is too full on, then turn off the PC and start tapping F10 as you turn it on. In BIOS, go to Security, then disable the INTERNAL USB ports. This will disable the touch screen, but it will ALSO disable the webcam.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation