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HP Recommended
HP MP9 G2 Retail System
Microsoft Windows 10 (64-bit)

Running windows 10 but graphics are in shades of blue hard to read. I ran bios troubleshooting program from HP got in short test FAIL WITH ERROR PLPEWJ-BEQB3T-WPQCRG-60QM03

also how can I get windows authenticated ?

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The problem could be hardware
if your monitor is working, try updating the graphics driver, if not better, then I'm afraid I can't help you here!

https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-mp9-g2-retail-system/8592336/swItemId/...

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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View solution in original post

8 REPLIES 8
HP Recommended

hi

please check id

https://support.hp.com/us-en/help/diagnostics?category=computing&issue=lockup-issues

You can use the HP Failure ID decoder to find out more information about the error code and find fur...

 

if it is a hdd error :

---------------------------------------------

This is a macro, recorded answer, read the following carefully, and see according to your own problem.
If you have any doubts, ask me, I will try to answer the best
you have an error message, or a problem with the hard drive (or SSD)
this indicates that your hard drive is certainly damaged
Depending on the error, and its condition, it may fail anytime.
maybe it doesn't work anymore
First of all, you can try to recover personal data

 Once your data has been saved
You can either follow the following or buy a new hard drive directly!
What I am indicating now is just a rescue option
If it works, it will be temporary, back up your data regularly
depending on the hard drive condition, it may work a good time
but the hard drive may fail permanently
it is mainly in order to be able to use the computer, the time to replace the system disk
be careful because the goal is to erase the hard drive, your unsaved data will be lost
so you have to reinstall the computer completely
There are several methods, depending on the installed windows system and your computer

Try a full reinstall

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

Using the HP Cloud Recovery Tool (Windows 10, 7)

 

if you have windows 10 you can use microsoft tool
https://www.microsoft.com/en-ca/software-download/windows10

 

If you originally had a sata HDD you could possibly install a sata SDD
but this is another topic, if needed you should open another thread

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Ok one problem fixed. Error on HD was slave drive. Removed it ran test again and it passed. Good because MVME drive is new.

 

Problem remaining is Blue graphics. I can run but no color but shades of blue showing. Ran system board test it stated good.

 

Note switched displays same issue. Both displays work on another computer.

 

Help

 

Thank you

HP Recommended

https://support.hp.com/in-en/document/c04899269

is this type of computer?
was the problem after windows update?
it is not mentioned does it seem to me that there is a pci graphics card?
there are several video ports, can you test?
test another monitor?

https://support.hp.com/in-en/product/hp-mp9-g2-retail-system/8592336/manuals

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

This was existing not after update. And yes you have correct PC. I do have a added HDMI port small that I am not using. I will test and update. 

 

Thank you for all your help

HP Recommended

i removed HDMI  hp pn 802684-002 no help. Is is possible for graphics to fail in CPU with out it completely failing? Is there a setting in bios I can check?

 

HP Recommended

The problem could be hardware
if your monitor is working, try updating the graphics driver, if not better, then I'm afraid I can't help you here!

https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-mp9-g2-retail-system/8592336/swItemId/...

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Ok I have to step up and say thank you so much for your help. In troubleshooting with links you sent me, I was able to fine issue.

Embarrassing as it is, turned out to be a bad VGA cable!! never had one fail but it did.

 

Ok with that said how do I turn on the HDMI ? I have a adapter (that works) I am not sure how to turn on.

 

Thank you again for your help

HP Recommended

Hello
first of all please excuse me for the response time, I can't be here at the same time as you, here most often..
So good news
on the other hand, sorry, I don't see what you are referring to for the HDMI, is it an added element?

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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