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05-03-2022 04:50 PM - edited 05-03-2022 06:15 PM
Running windows 10 but graphics are in shades of blue hard to read. I ran bios troubleshooting program from HP got in short test FAIL WITH ERROR PLPEWJ-BEQB3T-WPQCRG-60QM03
also how can I get windows authenticated ?
Thank you
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Accepted Solutions
05-05-2022 09:45 AM
The problem could be hardware
if your monitor is working, try updating the graphics driver, if not better, then I'm afraid I can't help you here!
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05-04-2022 10:20 AM
hi
please check id
https://support.hp.com/us-en/help/diagnostics?category=computing&issue=lockup-issues
if it is a hdd error :
---------------------------------------------
This is a macro, recorded answer, read the following carefully, and see according to your own problem.
If you have any doubts, ask me, I will try to answer the best
you have an error message, or a problem with the hard drive (or SSD)
this indicates that your hard drive is certainly damaged
Depending on the error, and its condition, it may fail anytime.
maybe it doesn't work anymore
First of all, you can try to recover personal data
Once your data has been saved
You can either follow the following or buy a new hard drive directly!
What I am indicating now is just a rescue option
If it works, it will be temporary, back up your data regularly
depending on the hard drive condition, it may work a good time
but the hard drive may fail permanently
it is mainly in order to be able to use the computer, the time to replace the system disk
be careful because the goal is to erase the hard drive, your unsaved data will be lost
so you have to reinstall the computer completely
There are several methods, depending on the installed windows system and your computer
Try a full reinstall
You can try to help yourself with this tutorial (sorry not fully translated)
que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574
Using the HP Cloud Recovery Tool (Windows 10, 7)
if you have windows 10 you can use microsoft tool
https://www.microsoft.com/en-ca/software-download/windows10
If you originally had a sata HDD you could possibly install a sata SDD
but this is another topic, if needed you should open another thread
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05-04-2022 12:14 PM - edited 05-04-2022 12:24 PM
Ok one problem fixed. Error on HD was slave drive. Removed it ran test again and it passed. Good because MVME drive is new.
Problem remaining is Blue graphics. I can run but no color but shades of blue showing. Ran system board test it stated good.
Note switched displays same issue. Both displays work on another computer.
Help
Thank you
05-04-2022 12:22 PM - edited 05-04-2022 12:25 PM
https://support.hp.com/in-en/document/c04899269
is this type of computer?
was the problem after windows update?
it is not mentioned does it seem to me that there is a pci graphics card?
there are several video ports, can you test?
test another monitor?
https://support.hp.com/in-en/product/hp-mp9-g2-retail-system/8592336/manuals
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05-05-2022 09:45 AM
The problem could be hardware
if your monitor is working, try updating the graphics driver, if not better, then I'm afraid I can't help you here!
was this reply helpful , or just say thank you ? Click on the yes button
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Windows 11 22h2 inside , user
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05-05-2022 03:44 PM
Ok I have to step up and say thank you so much for your help. In troubleshooting with links you sent me, I was able to fine issue.
Embarrassing as it is, turned out to be a bad VGA cable!! never had one fail but it did.
Ok with that said how do I turn on the HDMI ? I have a adapter (that works) I am not sure how to turn on.
Thank you again for your help
05-06-2022 04:42 AM
Hello
first of all please excuse me for the response time, I can't be here at the same time as you, here most often..
So good news
on the other hand, sorry, I don't see what you are referring to for the HDMI, is it an added element?
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