08-01-2015 08:46 AM
After upgrading to Windows 10, the button used to display the HDMI in no longer functions on my HP Envy 23
Solved! Go to Solution.
08-05-2015 08:17 PM
Same problem with Envy 27 k350xt Touchscreen with Windows 10. Stopped its HDMI push-button responding right after the Windows 10 upgrade with option to retain personal files. Problem persists after reinstalling Win 10 with "erase everything" option.
Reverted to 8.1 using recovery tool, and HDMI button starts to respond after pressing.
Looks like HP developers have forgotten one more piece of driver or software for this function, even though their support webpage is now offering Win 10 drivers and software for Envy 27 xt.
08-13-2015 06:12 AM
Hello, I am having the same problem as Madsolid and MJ-bos.
Model: HP Envy Recline 23-k104d
OS: Windows 10 Home 64bit
HDMI input from: PlayStation 4
I upgraded to Windows 10 Home 64bit via free upgrade programme on my HP Envy Recline 23-k104d
Had no problems whatsoever with everything else; native audio and video on Windows is working well.
When I switched to HDMI input from my PlayStation 4, there is video, but there is no audio output at all.
Rolling back to Windows 8.1 restores audio from the PlayStation.
08-26-2015 05:47 PM
I became impatient with waiting for HP Support to respond to or provide a software solution for the issue with HDMI button not working with Windows 10.
I went ahead and backed up HP's drivers and applications in the folder called SWSETUP in C drive-- when it had Windows 8.1 on it. It was installed by HP Recovery Tool. And then, I reinstalled Windows 10 with 'delete everything' option. Now, everything is working fine. All drivers are in their places, and they were handled by Windows Update only.
I searched through the stuff in SWSETUP folder-- that I backed up before. I discovered an application folder called 'HPMyDisplayOSD'. To me, 'OSD' means on-screen display. I assumed that this is it, and then installed it.
Voila! HDMI button works properly with Win 10. Just wanted to share with ya'll. If this works for you, then happy computing! 😄
09-25-2015 03:16 PM
So, I googled the problem and found this thread, on this forum and I'm soooooo glad I did. Hpuser30 is absolutely right, except I found an even easier method for fixing it.
I went to my local BestBuy store, which sells the 23" version and I plugged a flash drive, I brought from home, into the USB 3.0 port on the side of the display. Then I went to the c:\ drive and found their SWSETUP folder and I "copied" the entire folder to my flash drive. Their machine works perfectly, in Windows 10, so I felt confident this could work. I went home and opened the SWSETUP folder on my computer and I searched for MyHPDisplayOSD and I found the folder named the same thing. Inside that folder was a file called HP_My_Display_2.08.020_Setup.exe.
I tried running the file but it said I couldn't, because I already had a newer version. Which was the problem in the first place. Either Microsoft or HP had updated the driver to one that no longer recognize that HDMI port nor button.
So I went to control panel and then programs and I uninstalled HP My Device, which required a reboot. Then, I installed the setup file on the Flash drive, that I got from the computer at BeatBuy. I didn't even have to reboot. I just pressed the HDMI IN button and it worked perfectly, the way it's supposed to.
The store version is a 23" and mine is a 27". The store version had Windows 10 Home and I have Windows 10 Pro, but the HP_My_Display_2.08.020_Setup.exe works on both.
So, it's not the graphics driver and it's not button or the port, it's this HP My Display driver. The solution really is that simple. Now, I have to see if Microsoft or HP updates it again and messes it up.... Again. If they do, at least I know how to repair it.