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HP Recommended
HP EliteOne 870 27 inch G9 All-in-One Desktop PC (7F151AV)
Microsoft Windows 11

I recently purchased an EliteOne 870 Desktop. I tried to plug in our second screen that we have previously used with our old computer (screen is LG Brand). When I put the HDMI cable into the back of the computer, the computer screen goes blank temporarily (indicating to me that it knows that something has just been plugged in), however it does not recognize the screen plugged in. I have tried multiple HDMI cables now. 
Can anyone please assist? Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I am  not sure what you mean by second screen.

 

Anyway, looking at the folowing

BeemerBiker_0-1713007050402.png

 

HDMI-IN is port 7 and cable-tv, xbox, playstation or any type of game console can plug in 

 

DisplayPort (DP)) is port 8 and if you want to add an external monitor you can use that port.   If your monitor is HDMI then you need an HDMI to DP adapter.  Probably bi-directional.

 

This will work " connects a computer, laptop or devices with DisplayPort to a monitor,"

https://www.amazon.com/DisplayPort-Adapter-Converter-Gold-Plated-Compatible/dp/B017Q8ZVWK

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

2 REPLIES 2
HP Recommended

I am  not sure what you mean by second screen.

 

Anyway, looking at the folowing

BeemerBiker_0-1713007050402.png

 

HDMI-IN is port 7 and cable-tv, xbox, playstation or any type of game console can plug in 

 

DisplayPort (DP)) is port 8 and if you want to add an external monitor you can use that port.   If your monitor is HDMI then you need an HDMI to DP adapter.  Probably bi-directional.

 

This will work " connects a computer, laptop or devices with DisplayPort to a monitor,"

https://www.amazon.com/DisplayPort-Adapter-Converter-Gold-Plated-Compatible/dp/B017Q8ZVWK

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Thank you so much, problem solved! 

Purchased a HDMI to DP cable! 

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