HDMI port not working

[Andy_T1000]

Hi there,

I've had this PC for a year now and have been projecting it to my tv.  No probs at all.  I then bought an lg monitor to extend my display from the PC.  All was working well for about a week until the monitor wasnt recieving a signal from the PC.  The PC wasnt detecting the monitor either.

I then left it for a day then turned the PC on and it was working.  After a couple days its now not projecting again to the monitor and the PC isnt detecting the monitor.  Even the TV isnt being detected. 

Ive used multiple HDMI cables, turn things on and off in all types of sequences, trouble shooted, updated everthing, tried the virtual help and to be honest I can find anything like this issue.  Personally i believe it may be the port and I only have 3 days left of the PC's warranty!

Thanks in advance and go easy on me as I'm not too techy.

[Jeet_singh · Accepted solution]

Hi @Andy_T1000,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the HDMI Port not working on your HP notebook. Don't worry I'll be glad to help you with this.

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score. You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you.

As you have mentioned in your post, that you have already tried all possible troubleshooting steps, however, still having issues with the HDMI port not working. In this scenario, this looks like a possible hardware failure. Before you could contact our HP phone support for further assistance, I would suggest you follow this link: HP PCs - Troubleshooting HDMI Display and Sound Issues (Windows 10, 8, 7)

If you have followed the steps suggested and still having the issue. I would suggest this could be an issue with the port. I would recommend you contact our HP phone support for further assistance. 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,