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HP Recommended
HP Envy All-in-One PC 27
Microsoft Windows 10 (64-bit)

The HDMI port is disconnected and does not send a signal to the monitor, I have updated the drivers but nothing; when I turn on the computer it connects to the monitor: HP 27fw 27-inch, but seconds later there is no signal. Suggestions??

Fredy Santana
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi@Fredy3,

 

Wehave done the basic troubleshooting as per the document and the notebook needs to check to get to know its hardware is faulty, not a software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

View solution in original post

3 REPLIES 3
HP Recommended

Hi@Fredy3,Welcome to the HP Support Community!

 

 reviewed your post and I understand that the HDMI port is not working 

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP Community. Kudos to you on that score.

 

I recommend you to update the bios and the chipset driver from the below link and check if it helps.

 

http://hp.care/2nikIQ9

 

 

HP PCs - Troubleshooting HDMI Display and Sound Issues (Windows) link 

 

If the issue persists, please check and install all the windows updates and check if it helps.

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

HP Recommended

I already updated the drivers but nothing happens, thanks for the help

Fredy Santana
HP Recommended

Hi@Fredy3,

 

Wehave done the basic troubleshooting as per the document and the notebook needs to check to get to know its hardware is faulty, not a software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.