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‎07-02-2019 03:28 PM

HP Recommended
Product: HP 2009m
Operating System: Microsoft Windows 7 (32-bit)

Just got HP2009m monitor used.  Hooked up to Windows 7 computer and powered on monitor.  Screen goes blank 60 seconds after power on, before even get to windows.  When I run bootup diagnostics on the machine, display still goes blank after 60 seconds.  This tells me it is not a windows problem.  The OSD display doesn't stay up long enough to do much.

 

Would also like feedback if this is the appropriate forum; didn't see one for displays only.

1 REPLY 1

‎07-04-2019 04:50 PM

HP Recommended

@BarryQ,

 

Welcome to the HP Support Community!

  • Is this the only monitor connected to the computer?
  • Have you tried connecting the computer to a different monitor or a TV?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/bph04760

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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