• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-09-2021 11:50 AM

HP Recommended
Product: 22er
Operating System: Microsoft Windows 10 (64-bit)

Hello,

My HP 22 er monitor keeps opening and closing. I've tried to follow these steps (from a previous forum topic) : 

  • Disconnect the monitor’s power cord and the cable from the computer.
  • Please press and hold the power button of the computer for about 20 seconds to discharge static electrical charges.
  • Reconnect the power cord and check if the monitor goes blank or flickers without connecting it to the computer.

Then check if the issue gets resolved. If it continues, please try the steps.

  1. Press the Auto or Autoselect button on the display.
  2. Press Menu, and select Factory Reset.
  3. If the display has more than one type of connection available such as VGA, DVI, or HDMI, try a different type of connection.
  4. Set the video resolution on the computer to match the native resolution of the display. Find the native resolution for your display from the box the display came in, the Monitor User Guide, or product specifications. 

I'm sadly unable to perform anything from the second round (starting "Press the Auto or Autoselect button on the display") as the monitor keeps opening and closing and the buttons don't seem to work.

 

Is there anything else I could do?

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.