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pat-mcgraw
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HP 24W Monitor Display Off Screen Right Side

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HP Envy Laptop 17
Microsoft Windows 10 (32-bit)

Using HP 24W Monitor as 2nd screen on HP Envy Laptop 17 and the right side of the image is off screen when set at the recommended 1920x1080.  How do I get the entire image on the screen?

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KrazyToad
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@pat-mcgraw

 

This sound like a driver issue

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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pat-mcgraw
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KrazyToad

Thanks for the suggestions - there were no updates for the notebook identified in HPSA, and there was one update for Windows which I installed but did not address my momitor issue.

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KrazyToad
HP Support Agent
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@pat-mcgraw

 

Try reinstalling the Graphics drivers from Device Manager

 

- Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Display Adapters and expand the List
- Look for Graphics driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Graphics driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

 

Keep me posted

 

KrazyToad
I Am An HP Employee

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