Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

HP 24er monitor buttons stopped working

HP Recommended
HP 24er
Microsoft Windows 10 (64-bit)

Hi everyone,


I have a problem with my HP 24er monitor: it "works" perfectly in the sense that it correctly displays the video from the PC via the HDMI cable, however all the physical buttons to open the On Screen Menu and to power it on/off just stopped working.


Now, whatever button I press, it acts as an "input switch" toggling between HDMI and VGA, all fives button now do only that.


I tried:

- turning it completly off, unplugging from power and holding power button for 30 secs

- holding the menu or power button for 15/20 secs


No result.


Whenever I press a button, whichever one (even the power button), I very briefly see the OSD, and the it switches input.


I would suppose it is an hardware problem, is it solvable without monitor replacing?

HP Support Agent
HP Support Agent
24,988 24,942 1,163 1,196
Message 2 of 2
Flag Post
HP Recommended

Thank you for posting on the HP Support Community.

This sounds like hardware related issue with the " Monitor " or physical buttons needs to be replaced. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation