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HP 27es Monitor buttons do not work

HP Recommended
HP 27es
macOS 10.15 Catalina



My monitor shows "Power button is locked" or "Power button is unlocked" randomly anytime. 

Also, i am not able to use any of the 4 (except Power) buttons to get to OSD menu as whenever I click any of the button, it just switches off the monitor. 


I tried holding Power button for more than 10 seconds, nothing happens after 10 seconds. 


I cannot do factory reset as I cannot get to OSD menu.


No button appears to be  stuck as I am able to press all of them and there is no stuck feel.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



I reviewed your post and I understand that the monitor buttons are not working.


Don’t worry, I assure you I will try my best to get this sorted.


I see that you are already tried all the relevant troubleshooting steps and I looks like a hardware issue. I recommend you contact support and check the available service options for the monitor.


Here is how you can get in touch with support.


1)Click on this link –

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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