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Chase207
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HP 27f Monitor is not accepting power

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HP 27f Monitor

I have an HP 27f monitor that I bought new 18 months ago. I turned on my connected laptop one morning, as always, but the monitor did not turn on. After some additional troubleshooting, I found that the monitor is not accepting power. I unplugged it for a few hours, then plugged it back in; the power indicator on the back of the monitor would turn on for a few seconds, then begin to dim and go out completely. 

Is there any way to fix this?

 

Thanks

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Chase207 Welcome to HP Community!

 

I understand that the HP 27F monitor will not turn on.

 

Please let me know have you tried to connect with different monitors. 

 

Please Cycle the power on the monitor as follows:

  1. Turn off the monitor. The power light on the monitor should be off. Leave the computer turned on.

  2. Unplug the power cord.

  3. Wait 5 seconds.

  4. Plug in the power cord.

  5. Press the power button on the monitor to turn on the monitor.

    One of two things happens:

    • The image from the computer displays on the monitor and you can use the computer again. This indicates that the monitor was unable to detect that the computer had awakened from suspend mode. Turn the monitor off when it is not being used or disable suspend mode on the computer. For some computers, updating the BIOS can correct these types of suspend problems.

      OR

    • The power light on the monitor comes on but the screen displays one of the messages again. The monitor is not receiving a video signal from the computer that it can detect and use. Continue using these steps.

If the issue still persists, I would suggest you contact our phone support. They will help you.

 

Here is how you can get in touch with phone support.

 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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