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- HP 27f display freesnyc not supported

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07-22-2018 02:55 AM
Connetected HP 27f monitor to AMD RX580 graphic card. This monitor does not have a displayport, only hdmi. On the Radeon Setting, it shows AMD freesync not supported. This monitor is a freesync monitor.
07-23-2018 09:38 AM - edited 07-23-2018 09:44 AM
Good Day. A warm welcome to the HP community. I read the post regarding issues with the Freesync feature not working on the monitor. Terrific diagnosis and perfect presentation of the issue. It is appreciated greatly.
Let me gather some information for better clarity to assist you correctly:
- Did you by updating the graphics card of the computer?
- Is it an HP computer?
- If it is please provide the complete model# and product# of the computer to assist you correctly.
- Does the computer support Freesync?
- Have you installed the latest AMD Freesync crimson drivers?
Let me keep you about a few things here. For a start, try these steps:
It requires the Freeshync crimson driver installed to work on a DisplayPort or HDMI port.
For now, try these steps:
- Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
- Check the box that states delete the software for this device.
- Then restart the computer.
- Now run all Windows 10 updates and ensure that all latest Windows 10 updates are installed on the computer.
- Then run the latest AMD auto detect tool by following instructions from this link:https://support.amd.com/en-us/download/auto-detect-tool
- Run the AMD Driver Autodetect tool. It will check for the latest driver updates for all your computer components relating to AMD and install the drivers if they are available. If not AMD has not released updates for the driver.
- Also check this AMD link: https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580 to download the graphics driver for the card.
- Also, ensure to use a compatible HDMI port and cable.
- This AMD link: https://www.amd.com/en/technologies/free-sync?utm_campaign=freesync&utm_medium=redirect&utm_source=3... shows you how to connect a Freesync compatible monitor and download the AMD crimson drivers.
- From this link: https://h30434.www3.hp.com/t5/Miscellaneous-Topics-Read-Only/RE-OMEN-32-Freesync-mode-permanently/td... make sure that Freesync is enabled on the computer.
This link: http://h10032.www1.hp.com/ctg/Manual/c06013688 is the monitor's quick setup guide.
This link: http://h10032.www1.hp.com/ctg/Manual/c06002131 is the user manual of the monitor.
Also, enable Freesync on the monitor.
To enable FreeSync on the monitor, press the Menu button on the monitor to open the on-screen display menu. Select Color Control, select Viewing Modes, and then select Gaming-FreeSync. Refer to page 2 of the user guide.
This should fix the issue if the computer is compatible with Freesync technology.
Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help
Thank you and have a great day ahead.
DavidSMP
I am an HP Employee