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HP 32s Monitor - Product Number 2UD96AA Displaying in 16 bits

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Microsoft Windows 10 (64-bit)

Hi Everyone, 


My monitor out of nowhere, while watching a video, began to display just like it would display when your video card didn't have drivers installed in the days of Windows 95/98/XP. Everything is slightly smudged and very low quality. I would say it's displaying in 8 bit or maybe 16 bit... I connected two different laptops and changed the HDMI cable basically isolating the issue to the monitor being the problem. Factory resetting the monitor does not change anything. I went on the HP site, it finds the monitor but says it can't find any drivers for the you guys have any ideas?? This monitor is only a year old. I can't find the receipt for it or any warranty info (palm to face) Any help would be highly appreciated. 

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@OnLEEhuman Welcome to HP Community!


It looks like a hardware issue, I recommend you contact HP phone support to check the available service options for the computer.


Here is how you can get in touch with phone support.


1)Click on this link -

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.


Keep us posted,
If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!


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