HP 32s Monitor - Product Number 2UD96AA Displaying in 16 bits

[OnLEEhuman]

Hi Everyone, 

My monitor out of nowhere, while watching a video, began to display just like it would display when your video card didn't have drivers installed in the days of Windows 95/98/XP. Everything is slightly smudged and very low quality. I would say it's displaying in 8 bit or maybe 16 bit... I connected two different laptops and changed the HDMI cable basically isolating the issue to the monitor being the problem. Factory resetting the monitor does not change anything. I went on the HP site, it finds the monitor but says it can't find any drivers for the device...do you guys have any ideas?? This monitor is only a year old. I can't find the receipt for it or any warranty info (palm to face) Any help would be highly appreciated. 

[praveen196]

@OnLEEhuman Welcome to HP Community!

It looks like a hardware issue, I recommend you contact HP phone support to check the available service options for the computer.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Keep us posted,
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