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Dan85138
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HP All-in-One 24-g020

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ExaHP All-in-One 24-g020
Microsoft Windows 10 (64-bit)

Does this model have a webcam?  I can find a reference to one in the "hidden" devices, however, I can't seem to turn it back on.

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banhien
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@Dan85138 

 

Yes it does have. Its specs

 

   https://support.hp.com/au-en/document/c05145078

 

Did you buy it as brand new ?

 

Regards.

BH
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Dan85138
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Yes, we bought it brand new and I'm thinking we may have shut it off.  I saw where there is supposed to be a button you can turn it off and on.  but I don't know where that is.

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banhien
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@Dan85138 

 

There is no button, YouCam software should open and close it. Please try

 

           https://support.hp.com/au-en/document/c03430151

 

Regards.

BH
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Dan85138
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Hey Banhien, I downloaded the youcam software and it says a camera cannot be detected.  As I said before, when I go to the hardware and devices, I have to turn on "hidden devices" to even see it.  Apparently it's disabled and I don't know how to re-enable it.

 

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Dan85138
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I also foud this in the device settings;

Device USB\VID_04F2&PID_B58A&MI_00\7&8c47835&0&0000 requires further installation.

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