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‎04-04-2020 06:44 PM - edited ‎04-04-2020 06:47 PM

HP Recommended
Product: ExaHP All-in-One 24-g020
Operating System: Microsoft Windows 10 (64-bit)

Does this model have a webcam?  I can find a reference to one in the "hidden" devices, however, I can't seem to turn it back on.

1 person had the same question
5 REPLIES 5

‎04-04-2020 06:50 PM

HP Recommended

@Dan85138 

 

Yes it does have. Its specs

 

   https://support.hp.com/au-en/document/c05145078

 

Did you buy it as brand new ?

 

Regards.

BH
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‎04-04-2020 06:53 PM

HP Recommended

Yes, we bought it brand new and I'm thinking we may have shut it off.  I saw where there is supposed to be a button you can turn it off and on.  but I don't know where that is.

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‎04-04-2020 06:59 PM

HP Recommended

@Dan85138 

 

There is no button, YouCam software should open and close it. Please try

 

           https://support.hp.com/au-en/document/c03430151

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎04-04-2020 07:16 PM

HP Recommended

Hey Banhien, I downloaded the youcam software and it says a camera cannot be detected.  As I said before, when I go to the hardware and devices, I have to turn on "hidden devices" to even see it.  Apparently it's disabled and I don't know how to re-enable it.

 

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‎04-04-2020 07:23 PM

HP Recommended

I also foud this in the device settings;

Device USB\VID_04F2&PID_B58A&MI_00\7&8c47835&0&0000 requires further installation.

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