HP Display Center is not available on the App Store

[RobMan2]

The HP Display Center is not available on the App Store, where to download.

[andyshon]

Same problem. HP Display Center does not seem to be available from the Mac App Store and I can't find any other way to download the macOS version. I've just bought a Z27xs G3 and I need to set it up before a client attended session on Thursday (it's now Tuesday). Please help!

[andyshon]

I've just spoken to an HP support agent who told me he can't help and that I should contact Apple???

[RobMan2]

This means that HP does not support Mac users. By cheating and not informing you about it.
The manual says that Display Center is available in the App store. I calibrated the monitor through a computer with windows.

[andyshon]

If that's the case the marketing for this monitor is 'at best' misleading and the manual appears to be telling a direct lie. Hardware calibration and custom colour presets are key features not fringe benefits. If they don't work on Mac then how can HP sell this monitor as Mac compatible?

I hope you're listening HP? You need to do something about this. You may well be in breach of consumer law.

[Nal_NR]

Hi @RobMan2,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[RobMan2]

The link to this document is wrong - "https://support.hp.com/us-en/error?errorType=404&source=document&documentId=c03754824
is message -We can't seem to find the page you were looking for.
Try going back to Support Home or use our Diagnostic Solutions to resolve your product issues."

My product is an HP Z27xs G3 4K USB-C DreamColor Display 

There is no software available (HP Display Center, despite the manual) to calibrate the colors of this monitor for MAC OS

[kelliead]

I'm also extremely frustrated by this. Not only is there no support for mac users, there isn't even mention of the fact that mac users exist in any of the documentation I can find for this monitor. (???!!!) That's... nuts. That's nuts. How on earth is there no way to control the brightness on this brand new monitor when I'm using it connected to a macbook??? That's a BASIC FUNCTION.

[andyshon]

Dear HP

I like this monitor. I don't want to have to send it back. Your published marketing and user manual suggest it should be compatible with my system and that the HP Display Center software is available for macOS (below is an exert from the user manual).

If this is not the case could you please make that clear so I can send this monitor back and get something that is compatible with my system. I have roughly two weeks left to do this.

Yours faithfully

Andrew Schonfelder

[TimmyWhite]

Did you ever get a response to this? The HP Display Center app used to be available, but it isn't any more. I can't find anywhere to download it online much less the App store. This is not good since HP mentions in multiple places that there's a macOS version of the App. 🤔