HP ENVY ALL-IN-ONE Stuck connecting to CPU instead of 3060GPU

[FOUADFOUF]

Why is it that the monitor is connected to the CPU and not the GPU? On NVIDIA Control Panel, when i select  RTX3060 in Configure Surround and physX, Monitor stays on the CPU.

Every time i open a game it seems tor un on the CPU!! I tried all solutions but cant find something that works and solves the issue i have, please help.

[NonSequitur777]

@FOUADFOUF,

Welcome to our HP User Forum!

There can be several reasons why your AIO may be connecting to the CPU's integrated graphics instead of your dedicated graphics card. Here are a few possible explanations:

1.) BIOS/UEFI Settings: Your computer's BIOS or UEFI settings might be configured to prioritize the integrated graphics over the dedicated graphics card. To resolve this, you can access the BIOS/UEFI settings by restarting your computer and entering the setup menu (by tap-tap-tapping the F10 key during boot). Look for an option related to graphics settings or GPU priority and ensure that your dedicated graphics card is selected as the primary display adapter.

2.) Driver Issues: Outdated or incorrect graphics card drivers can sometimes cause your PC to default to the integrated graphics. Make sure you have installed the latest drivers for your dedicated graphics card from Nvidia's website: Official Drivers | NVIDIA.  Additionally, you may want to uninstall any previous graphics drivers before installing the new ones to ensure a clean installation.

3.) Power Supply: Insufficient power supply to the graphics card can also cause it to be bypassed in favor of the integrated graphics. Check if your power supply unit (PSU) provides enough wattage to support your graphics card. If not, you may need to upgrade your PSU to a higher wattage model.  It is unlikely that this is your issue, as I assume your AIO came with the RTX 3060 installed.

4.) Software Settings: Some applications or games have their own graphics settings that can override the system's default graphics settings. Make sure that the specific software you are using is configured to use the dedicated graphics card. This option is often found in the settings or graphics options within the application or game itself.

5.) Compatibility Issues: In some cases, there may be compatibility issues between the graphics card and the CPU or motherboard, causing the system to default to the integrated graphics. Checking for any HP BIOS updates or driver updates specific to your hardware components may help resolve such compatibility issues: Official HP® Drivers and Software Download | HP® Customer Support.

If you have tried these steps and are still facing issues, it may be helpful to consult with someone with technical expertise, or if your AIO is still under warranty, contact HP tech support: Contact Official HP® Support - United States | HP® Support.

Hope this was helpful.

Kind Regards,

NonSequitur777