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- HP ENVYx360 hinge and screen crack

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12-21-2022 06:47 AM - edited 12-21-2022 07:22 AM
I have been using HP ENVY x360 (about 12inch screen)
normally and folded for about 2 years now, but today when I tried to fold it, the hinge on the left got stuck somehow and caused some cracks on almost half of the screen on the bottom. The glass is broken into shards(I taped it so they do not fall out) and some broken screws(I think) fell out too. The damage is for only around 2.5 inches at the bottom of the screen but touch does not work on the whole damaged side. I am thinking of repairing the hinge and replacing the touch screen with a non touch. How much would this cost and how can i minimize it.. since i am a student? And will it be okay if I keep using it ? or will this induce more damage? Please enlighten me.
12-22-2022 08:26 AM
@Sree207
Welcome to the HP support community.
I understand that your notebook hinge is broken, I am glad to assist you.
I am sending you a private message with the steps to talk to HP support.
Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee