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Mikhail8
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HP Envy 27s screen flickering

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HP Envy 27s
Microsoft Windows 10 (64-bit)
I have a problem with the flicker of the monitor. most often with 4k resolution. sometimes happens when viewing photos in windows. who have similar problems and how to solve them? here are 2 examples from me:

https://drive.google.com/file/d/11b2r6LYyZTui6CswsxxNGAvb6Rc-JMec/view?usp=drivesdk

and

https://drive.google.com/file/d/1Nv6shn6ZWz_MiewVKsOraJ-MTU_wA6ux/view?usp=drivesdk
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Flower_Bud
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@Mikhail8

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand, the screen is flickering,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Were there any hardware/software changes made?

Have you tried updating graphics drivers? 

 

I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS our HP website: Click here
 

Let me know how this goes,

Have a great day 🙂

Cheers 🙂

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Mikhail8
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Flicker occurs most often when using a monitor in 4k resolution. latest drivers for monitor installed. I reinstall the graphics driver but it did not help.
My PC: Xeon 2680v2, x79z 2.4E, 32gb, gigabyte gtx 1080 Xtreme edition.

In different games the monitor flickers only in 4k resolution. but in Final Fantasy 15, it flickers even at a resolution of 2560x1450
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Flower_Bud
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@Mikhail8

 

Thanks for responding,

 

Does this happen only while playing games or in other applications also? 

 

Please check in BIOS and let me know.

 

Cheers 🙂

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Mikhail8
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Flicker happened when viewing a photo in Windows.
What need to do in the BIOS? where can I get an update for Bios? on the site in the drivers section there is only for the monitor driver.
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Mikhail8
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Flower_Bud
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@Mikhail8

Thank you for responding,

It's great to have you back 😉

 

Perform Monitor self-test: 

  • Unplug the monitor cable from the back of the PC
  • Check if you get any message such as cable unplugged, check video cable. 

For more troubleshooting steps, you could refer to this document: https://support.hp.com/in-en/product/hp-envy-27s-27-inch-display/13673507/document/bph05236#AbT3

 

Let me know 🙂

Cheers 🙂

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Mikhail8
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I use dvi cable, but testing HDMI and problem don't solved. These flicker are more like a sharp on/off of monitor. Please looks my videos one more time

https://drive.google.com/file/d/11b2r6LYyZTui6CswsxxNGAvb6Rc-JMec/view?usp=drivesdk

and

https://drive.google.com/file/d/1Nv6shn6ZWz_MiewVKsOraJ-MTU_wA6ux/view?usp=drivesdk
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DavidSMP
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@Mikhail8,

 

I read the post. Thanks for the update. It looks like a hardware issue. As @Flower_Bud is out for the day, I am responding on her behalf.

 

I will send you a private message to assist you with the next course of action. Please check your forum private message box next to the bell notification icon on the upper right-hand corner for a private message from me for further assistance.

 

Thanks and have a blessed week ahead.

 

 

DavidSMP
I am an HP Employee

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Echo_Lake
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@isroy
Thank you for posting on the HP Support Community.

 

I have a few troubleshooting steps we could try to fix the issue:  

  1. Unplug the power cord from the back of the monitor and the wall
  2. Hold the power button down for at least one minute
  3. Plug the power cord back into the monitor and then into the wall outlet (not a power bar or surge protector)
  4. Press the Menu button on the monitor
  5. Navigate to the Factory Reset option and select it

Also, I would suggest connect the monitor directly to the wall outlet and check if it helps.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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