HP Envy All in One Desktop Camera freezes

[Sweeth4796]

Hi There,

I have the HP Envy All-In-One Desktop with windows 10 Home,  and recently had to do a factory reset. After the reset my camera was working fine but after I installed the HP Updates, it stopped working. I can get it to turn on for a second then it freezes after a second. I looked at the different information in the HP resources but it keeps telling me to go to device manager and download HP Webcam-101 or Microsoft USB Video Device under imaging devices. These drivers are not listed. 

[Betty0610]

@Sweeth4796

Welcome to the HP Support Community.

Try the steps from here: 

https://support.hp.com/in-en/document/c03430151

Let me know if this helps.

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Thanks!

Have a great day!

[Sweeth4796]

I tried all of those steps and nothing worked. I did however manage to fix it on my own, not sure exactly how to be honest. Thanks

[KrazyToad]

I'm glad you got this issue sorted out

Drop us a message anytime you need help

Thank you