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Sweeth4796
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HP Envy All in One Desktop Camera freezes

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HP Envy All in One Desktop
Microsoft Windows 10 (64-bit)

Hi There,

 

I have the HP Envy All-In-One Desktop with windows 10 Home,  and recently had to do a factory reset. After the reset my camera was working fine but after I installed the HP Updates, it stopped working. I can get it to turn on for a second then it freezes after a second. I looked at the different information in the HP resources but it keeps telling me to go to device manager and download HP Webcam-101 or Microsoft USB Video Device under imaging devices. These drivers are not listed. 

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Betty0610
HP Support Agent
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Message 2 of 4
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@Sweeth4796

 

Welcome to the HP Support Community.

 

Try the steps from here: 

 

https://support.hp.com/in-en/document/c03430151

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Sweeth4796
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Message 3 of 4
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I tried all of those steps and nothing worked. I did however manage to fix it on my own, not sure exactly how to be honest. Thanks

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KrazyToad
HP Support Agent
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I'm glad you got this issue sorted out

 

Drop us a message anytime you need help

 

Thank you

 

 

KrazyToad
I Am An HP Employee

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