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HP Recommended
HP ENVY x360 Convertible Laptop PC 13m-bd1000 (460Q3AV)
Microsoft Windows 11

Hi, I purchased an HP ENVY x360 Convertible Laptop in December 2021 and now the screen has unhinged from the left side. Any assistance I can get from the HP team?

1 REPLY 1
HP Recommended

Check warranty https://support.hp.com/us-en/checkwarranty

some retail shops have 2 year

 

This seems to be a know problem, please check this out

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-Envy-x360-hinge-popping-off/...

 

 

If in warranty you can submit a repair order

1) Click on this link -
https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.


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