HP Envy Log In with Touch Screen Numeric Keypad PIN

[MrsTiggywinkle]

How can I get the touchscreen numeric keypad to reappear so that I can log in with my PIN? It disappeared without warning. I tried to go into the  device center but I didnt see any options for the keypad.

[SDF15]

Hello @MrsTiggywinkle,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I read your post about the PIN issue, and wanted to assist you!

To start, can you provide me with the Product Number of the desktop?  Here is a link you can use that will help you find your Model and Product Number:
How Do I Find My Model Number or Product Number?

In the meantime, can you provide me with a bit more information about the issue you are having?  Usually the icon for signing in with your numeric PIN, should be available.  Try reviewing the following document, and let me know how it goes:

HP PCs - Managing User Accounts and Logins (Windows 10)

Please let me know if this information helps you resolve the issue by marking this post as  "Accept as Solution" , this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

Have a great day!

[stecrz · Accepted solution]

I think I got a similiar problem with my HP Spectre x360 13-4132ng, Windows 10 64-bit.

The login with touchscreen and PIN is possible but sometimes (often), when I click on the input box for the PIN on the login screen, the PIN-keyboard appears for a second but immediately disappears again. So I start the laptop and move my finger upwards on the touchscreen (so that the users are shown). Then, I am able to enter my PIN with the keyboard. But the problem is that it takes about 10 seconds (5 to 20) to get the on-screen keyboard appear. I tap on the input box with my finger, so that the on-screen keyboard (with numbers only) appears, but then, half a second later, the on-screen keyboard disappears again. After trying this several times (tapping the input box 3 to 10 times), the on-screen keyboard finally remains displayed.

[MrsTiggywinkle]

Thank you so much for your help. I managed to get it to work in the end with your help!!

[Borkar]

Hi,

I am not quite sure what the solution would be.

In the end I am interested in the problem posted by stecrz. I got a brand new HP Spectre x360 with Win 10 1607 (all updates) and the onscreen numpad at PIN logon keeps disappearing (when I click the PIN entry field, the keypad pops in and immeadiately pops out again). This seems to be the case as long as Windows has not fully booted yet in background (because if you wait for some time at the logon screen and try again later, the numpad then stays onscreen).

Is there any solution to this? It is so annoying.

Thanks and best regards,

Borkar

[spintouch]

How did you resolve this?  I'm having the same issue with the virutal pad disappearing after touching the input field.

[Borkar]

Nope, no solution yet. Maybe with the creators update? Haven't installed it yet. I also have not succeeded to find out which service is responsible for this bug.

Best regards,

Borkar

[spintouch]

Started a new thread for this specific issue here:

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Windows-10-login-on-screen-pin-pad-di...

Please put in your two cents in this new thread as there is an active support rep responding.

I have win10 creators version and the issue remains.