HP Envy Phoenix shutting down and restarting suddenly

[badwolf01]

I have had this computer for a week and every time I turn it on and sign in about 10 minutes later it just shuts down and restarts itself with no explanation.  I have tried turning off the automatic restart in the advanced section of system properties, but it didn't fix it, and I can't find any other explanations for what is happening.  Any help would be greatly appreciated.

Thanks

[old_geekster]

Badwolf01, welcome to the forum.

When requesting help you should always include the make/model (i.e. p6-xxxx) of the computer and/or monitor. This information is necessary for us to review the specifications of them.

Have you checked to see if the fans are working properly?  It could be that the computer is getting hot and shutting down to stop possible damage to the components.

[badwolf01]

It's a HP ENVY phoenix 810-003a.  How would I go about checking the fans? It does it quite soon after I turn it on could it get that hot in ten minutes? I don't do anything with I just let it sit on the desktop until it restarts.

[jaco1x4 · Accepted solution]

Hi,

You just purchased this PC?

Nice system. I have a 810-150se. Similar to yours.

I have zero tolerance for new products that fail soon after purchase.

Return it as soon as possible!

Jaco

[badwolf01]

 Yeah I'm going to take it back to try and get it fixed and hopefully that will resolve the problem. If not I'll look into other systems. 

Thanks for the help

-badwolf01

[jaco1x4]

Hi,

Good choice.

Have you checked out the performance and gaming desktops at the HP store.

Some PC's are CTO systems so you can choose your components.

Jaco

[SueSites]

I have a hp 810-150 se, mother board IPIWB_P8 Product E3W48AV#ABA

the system starts and restarts, and no Video.

I tried to install a new viedo still the same problem

Reset Bios?? what can be the problem??????? Help