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‎02-17-2023 06:37 AM

HP Recommended
Product: HP ENVY x360 - m6-aq003dx (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Please help. I have a HP Envy X360 m6 convertible and I just purchased a HP G5 docking station. All peripherals seem to work (wireless mouse/keyboard, power, etc) except the monitors. I am trying to set up two external monitors but they will not detect. I checked that all my drivers were up to date 

For troubleshooting, I hooked up my work laptop (HP elitebook) and it worked just fine. 

Is the envy just not compatible? 

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1 REPLY 1

‎02-17-2023 01:18 PM

HP Recommended

@Pablo2112 

 

The specs of your machine is

 

              https://support.hp.com/ie-en/document/c05187566

 

It only has 1 USB 3.0 (Type-C) port which is NOT compatible with your HP USB-C G5 dock

 

Regards.

BH
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