HP Keyboard Types Wrong

[Sadd9]

Hello. Someone please help. 

When I type the letter "a" it types "az" or "azq1" or something similar. I seem to have it were it will now type "a" when I press "a". But then sometimes it'll glitch and still type "az". It does this with many letters. Like "s" turns into "sx2w".

However, whenever I type "1" it'll still type "1q". "2" still goes to "2w" and "3" still goes to "3e". You get the idea. 

It seems to have calmed down to just the numbers for the current moment, but I trusted this once and it went right back to typing wrong. I don't know much about computers, and I have no idea how I made it stop typing the letters wrong. I'm afraid to do much of anything in fear I'm just going to mess it all up again. I've tried NumLock and FN, and I've looked at the 'drivers' (I think that is what it's called). But I truly have no idea what I'm doing. 

 As I finished this, It started typing letters wrong again. Please help!

[Sneha_01]

HI @Sadd9,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing some frustrating keyboard issues with your HP laptop. Here are several steps you can take to diagnose and potentially fix the problem:

1. Check for Keyboard Layout Issues

Sometimes, keyboard issues can be caused by incorrect settings. Ensure your keyboard layout is set correctly:

• Windows 10/11:
  1. Go to Settings > Time & Language > Language.
  2. Click on Preferred languages and select your language (e.g., English).Click on Options.
  3. Under Keyboards, ensure the correct keyboard layout is selected (e.g., "US Keyboard").
  4. If there are multiple keyboard layouts, remove the ones you don't use.

2. Update or Reinstall Keyboard Drivers

Outdated or corrupt drivers can cause keyboard issues. Try updating or reinstalling the keyboard driver:

• Windows 10/11:
  1. Right-click the Start button and select Device Manager.Expand the Keyboards section.
  2. Right-click on Standard PS/2 Keyboard (or similar) and select Update driverChoose Search automatically for updated driver software.If that doesn’t work, you can also try uninstalling the driver by selecting Uninstall device and then restarting your computer. Windows will attempt to reinstall the driver upon reboot.

3. Check for External Devices or Interference

• External Keyboards: If you’re using an external keyboard, disconnect it and check if the issue persists with the laptop’s built-in keyboard.
• USB Ports: If using an external keyboard, try connecting it to a different USB port.

4. Perform a System Scan

There might be software issues or malware affecting your keyboard:

• Run a Full Virus Scan: Use your antivirus software to check for malware.
• Run System File Checker:
  1. Open Command Prompt as an administrator (search for "cmd" and right-click to select Run as administrator).
  2. Type sfc /scannow and press Enter. This will check and repair any corrupted system files.

5. Check for Physical Keyboard Issues

• Cleaning: Dust and debris can sometimes cause keys to malfunction. Gently clean the keyboard using compressed air.
• Physical Damage: Check if any keys appear stuck or damaged.

6. Check Keyboard Settings

• Filter Keys: This setting can cause issues with typing.
  1. Go to Settings > Ease of Access > Keyboard.
  2. Make sure Filter Keys is turned off.

7. Perform a System Restore

If the issue started recently and you have a restore point from before the problem began::

1. Search for Create a restore point and select it.
2. Go to the System Protection tab and click System Restore.
3. Follow the prompts to restore your system to a previous state.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support