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HP My Display Crashes after Windows 10 Anniversary Update
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Honor Student
Posts: 2
Member Since: ‎03-17-2017
Message 31 of 40 (1,661 Views)

Re: This is rediculuos. You can't continue to ignore us. It's...

Yes!  This is ridiculous.  I have uninstalled My HP Display, Updated my graphics card, reinstalled it and I still have the exact same problem.!  The Reason I got and HP monitor is because I like My HP Display which works great in my office where we have Windows 7.   Hp you need to listen to us and fix this Windows 10 issue!  

Student
Posts: 1
Member Since: ‎04-26-2017
Message 32 of 40 (1,382 Views)

Re: HP My Display Crashes after Windows 10 Anniversary Update

For all those struggling with this as I have Microsoft has something built right in so you can do similar screen splits.  It is the snap mode. I am  posting a good link.  So glad to have multi screens back!

https://www.howtogeek.com/198230/how-to-use-snap-assist-and-2x2-snap-on-windows-10/

Honor Student
Posts: 2
Member Since: ‎06-07-2017
Message 33 of 40 (1,133 Views)

Re: HP My Display Crashes after Windows 10 Anniversary Update

[ Edited ]

Hey guys!

 

I've got the same problem. For me the following helped me (My Display Version 1.40 ):

 

  • uninstall My Display
  • uninstall every graphic driver (expect the intel ones)
  • reboot your pc
  • download the latest graphics driver and install them (if possible select "new installation")
  • install My Display downloaded from Portrait Displays Inc.
  • reboot your pc

 

This helped me to get the programm working under win 10 pro x64 with anniversary update (Version 1703, Build 15063.296).

 

My only problem is, there are no possible actions in the program. I can only see "options" and "help". The tabs "adjust", "color" and "quick launch" are greyed out (see screenshot)....

 

Tested on my laptop with a pavillion 32 connected with displayport. The specs are:

 

i7 5700 HQ

16 gb ram

intel hd5600

nvidia geforce gtx 970m

nvidia driver v.382.33

 

hpmonitor.JPG

Tutor
Posts: 5
Member Since: ‎09-27-2009
Message 34 of 40 (1,103 Views)

Re: HP My Display Crashes after Windows 10 Anniversary Update

Finally! Downloading directly from Portrait Displays worked. All is good now. I've always had updated graphics drivers so that was not the issue for me.

Capture.PNG

Honor Student
Posts: 2
Member Since: ‎06-07-2017
Message 35 of 40 (1,077 Views)

Re: HP My Display Crashes after Windows 10 Anniversary Update

Looks like I've downloaded an old version. Deinstalled and redownloaded the new version worked for me as well. Now I can use all options to configure my monitor

Honor Student
Posts: 2
Member Since: ‎03-17-2017
Message 36 of 40 (1,025 Views)

Re: HP My Display Crashes after Windows 10 Anniversary Update

HP My Display.jpg

 

I did all that and now I don't have any options to show how i want to split the screen?

Tutor
Posts: 5
Member Since: ‎09-27-2009
Message 37 of 40 (1,002 Views)

Re: HP My Display Crashes after Windows 10 Anniversary Update

Sorry I don't know why yours is different. It's interesting how all three of our screenshots show a different interface for My Display

Intern
Posts: 9
Member Since: ‎12-15-2016
Message 38 of 40 (996 Views)

Re: HP My Display Crashes after Windows 10 Anniversary Update

[ Edited ]

Novelh  that's because some downloaded older versions.  Looks like you have the latest version

Intern
Posts: 9
Member Since: ‎12-15-2016
Message 39 of 40 (989 Views)

Re: HP My Display Crashes after Windows 10 Anniversary Update

[ Edited ]

Looks like the vendor Portrait displays finally fixed HP My Display.  The long wait is finally over.  Here's the download link.  Then got to click on "Click Here to accept the End User License Agreement and start the download."

 

http://www.portrait.com/dtune/hpc/enu/upgrade.html

 

Some of the cool things you can do is adjusting your monitor brightness.  You can also click on technicolor, text, Custom, Multimedia, Gaming.  Adjusts your monitor settings for ya.  You can do split screens as well

 

HpMyDisplay.JPG

 

HpMyDisplay2.JPG

 

Tutor
Posts: 13
Member Since: ‎03-30-2012
Message 40 of 40 (902 Views)

Re: HP My Display Crashes after Windows 10 Anniversary Update

Finally
Portrait Display has released a fix. Thank you for letting us know Mr. Great. I got 5 months left on my warranty and was going to sell my display and get another brand because of this problem so I'll keep it a bit longer after all
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