HP My Display software will not open - crashing on WIN 10 for HP 24er monitor product # T3M80AA

[SD77]

Downloaded HP My Display version 2.21 Rev.A.  Starts up,says enumerating display devices Phase 1, then crashes and says HP My Display has stopped working.  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.  This is a brand new monitor.  Any ideas?  Thanks,

[Flower_Bud · Accepted solution]

Hi @SD77,

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, HP My Display software does not work.

I understand you are in need of assistance and I'd love to help.

Let's try these steps to resolve the issue:

Step 1. Uninstall HP My display from the PC.

Step 2: Update the graphics driver: 

Check for display driver update in the Device Manager (Windows 10)

• In Windows, search for and open Device Manager.
• In the list of devices, expand Display adapters.
• Right-click the graphics device and select Update Driver Software.
• Click Search automatically for updated driver software.
• Follow the on-screen instructions to install the updated driver.
• Restart your computer to complete the installation of the updates.

Update drivers through HP Support Assistant 8 or install latest drivers from support.hp.com

• On the taskbar, click the HP Support Assistant icon.
• If there is no icon in the taskbar, search for and open HP Support Assistant in Windows.
• Click My devices on the top of the HP Support Assistant window, then click Updates in the My PC box. The Updates window opens.
• If HP Support Assistant detects updates, the updates display in the Updates available window.
• To check for recent updates, click Check for updates and messages and install them.

Step 3: Install HP 24ea LCD Monitor Driver:

HP 24ea LCD Monitor Driver

Step 4: Reinstall HP My Display drivers: 

HP My Display

For further troubleshooting, refer to the User Guide.

Keep me posted!

Have a wonderful day 🙂

[SD77]

I did have to uninstall the software, and update my display driver.  Also had to get an up dated version of HP My Display as the one I downloaded from the HP website is too old.  It is now working.

[Flower_Bud]

@SD77,

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂

[megan441]

My error is similar and i tried the steps above.

In my case, i get the error after it does the 'enumerating display devices phase 1" thing. I then says that " my display stopped working".

I have a brand new HP laptop...two monitors hooked up and working fine, but used to have the my display software when i had my other desktop.

The only real difference that I think may be causing the issue is that both my monitors are connected via the HP USB-C dock device. Would this cause the issue?

Megan

[megan441]

Scratch the dock being the issue. Just connected one of the displays to the laptop directly and disconnected the second display completely. Have the same error coming up.

[SD77]

I had to download the newest version which is Version 2.22.  Note, the following site which supplies this software - http://www.portrait.com/dtune/hpc/enu/index.html.  There is also a download page for what looks like different graphic cards. - http://www.portrait.com/dtune/hpc/enu/upgrade_instructions.html.  Not sure this will help with your issue, but may be worth a look. Mine may have worked as I have a Nvidia card.

[megan441]

Not sure how this site is related to HP My Display...can you clarify?

I've got two monitors:

HP 2711x

HP Pavilion 27xi

HP windows 10 laptop

[meganw]

I haven't received any updates...does anyone know anything about this issue? Someone mentioned a newer version of Mydisplay...where would i find it? They mentioned the version on the website was old.

[SD77]

Try this website http://www.portrait.com/dtune/hpw/enu/index.html