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HP Recommended

Hello,

 

I'm having the same issue as the topic starter, running a clean install of Win 10 Pro x64 1709, HP MyDisplay crashes just like it did on the previous versions of Windows. Seeing that the software hasn't been updated since March 2016 (version 2.21a), I believe that the developers might not be aware of the issue with newer OS versions. Could you assist please.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@SolasArd

 

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

 

I read that you're running a clean install of Win 10 Pro x64 1709, HP MyDisplay crashes like it did on the previous versions of Windows. 

 

I would like to know if you have tried the updated version of HP My Display. Here's the download link.  Then click on "Click Here to accept the End User License Agreement and start the download."

 

http://www.portrait.com/dtune/hpc/enu/upgrade.html

 

 

Hope this helps. Let me know. Cheers! 🙂

View solution in original post

3 REPLIES 3
HP Recommended

@SolasArd

 

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

 

I read that you're running a clean install of Win 10 Pro x64 1709, HP MyDisplay crashes like it did on the previous versions of Windows. 

 

I would like to know if you have tried the updated version of HP My Display. Here's the download link.  Then click on "Click Here to accept the End User License Agreement and start the download."

 

http://www.portrait.com/dtune/hpc/enu/upgrade.html

 

 

Hope this helps. Let me know. Cheers! 🙂

HP Recommended

Thank you MKazi, the new version works fine! Hope one day it makes its way to the download page on main HP website :generic:

HP Recommended

Hi @SolasArd ,

 

Thank you for responding,

It's great to have you back 😉

 

Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad that the issue got fixed. 🙂

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂

Barachiel
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.