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- HP Omen 45L rear Usb C ports not working for display

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01-13-2024 11:41 AM
I've had no issues with HDMI, but when plugging to either USB C ports in the backside of the computer, I get a pop-up:
"display connection might be limited". My monitor also recognizes a usb c connection, but doesn't recognize it as a display input. I thought these two ports supported display, but I could be wrong.
01-16-2024 06:41 AM
Hi @alexr1998,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I see that you are facing an issue with the USB C ports on your PC.
To understand the issue and help you, please share the details listed below:
Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.
- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).
- Error messages (if any) on the unit.
- When was the last time the USB C port was working to connect an external monitor?
- Were there any changes made to your PC recently?
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee
01-19-2024
03:59 PM
- last edited on
01-21-2024
08:35 AM
by
PalenoRafael
Hello,
Here are the IDs:
S/N: [edit]
P/N: 7H8CAA#ABA
OMEN 45L GAMING DT GT22-1090 PC US
There weren't any changes made, I used the usb test in the system bios, and erased all data and settings, but nothing has worked. Can you confirm if this computer supports usb C video?
Thank you!
01-21-2024 08:50 AM
Hi @alexr1998,
I see that the video supporting ports on your PC is HDMI and Displayport.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee