• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended

I've had no issues with HDMI, but when plugging to either USB C ports in the backside of the computer, I get a pop-up: 
"display connection might be limited". My monitor also recognizes a usb c connection, but doesn't recognize it as a display input. I thought these two ports supported display, but I could be wrong. 

3 REPLIES 3
HP Recommended

Hi @alexr1998,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with the USB C ports on your PC.

 

To understand the issue and help you, please share the details listed below:

 

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

 

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit.

- When was the last time the USB C port was working to connect an external monitor?

- Were there any changes made to your PC recently?

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

Hello, 

 

Here are the IDs: 
S/N: [edit]

P/N: 7H8CAA#ABA

OMEN 45L GAMING DT GT22-1090 PC US

 

There weren't any changes made, I used the usb test in the system bios, and erased all data and settings, but nothing has worked. Can you confirm if this computer supports usb C video? 

Thank you!

HP Recommended

Hi @alexr1998,

 

I see that the video supporting ports on your PC is HDMI and Displayport.

 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.