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09-17-2020 06:35 AM - edited 09-17-2020 06:36 AM
I have the same problem. I purchased an HP Omen 870-224 pre-built desktop PC with Windows 10 Home, upgraded with 2 sticks of 16gig DDR4 RAM and a 1tb Samsung EVO SSD. I also purchased the HP Omen X 25 monitor. I've seen multiple posts on the internet about HP false advertising with 144hz, and I've seen multiple articles pop up on search engines stating that the "Level 5 (Fastest)" settings causes ghosting (aka visible trails following the Windows' mouse pointer around the screen, and strange flickering when watching movies or playing games). I also have the monitor set on Display Port 1.2, as I use a 1.2 display port cable for connectivity.
I am a video game streamer, and I purchased this monitor for the advertised 144hz and 1ms response time. I still use the stock 870-224 video card (GTX 1060 3GB), and when I try to run my games at the "Level 5 (Fastest)" level, I am not able to play the game due to terrible quality produced by reduction of response time. Can this be fixed?
I have also noticed, when looking at the OSD menu for the monitor, it reads that the "Optimal Mode:" is "1920x1080 60 Hz". What does "Optimal Mode" mean?
Why is this monitor advertised at 144 Hz, while it skips frames at this level, and why does the terrible ghosting quality occur while being used at advertised settings?
09-19-2020 10:29 AM
Welcome to HP Community
I have gone through your Post and would like to help
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers, BIOS, Firmware for your computer
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
09-21-2020 09:38 AM
I have HP up port assistant, and have all of the updated drivers. Your response has no regard to my initial post on this thread. Will you answer my questions, please? I don’t mean to be disrespectful, but the post clearly indicates that the product is a desktop PC, not a laptop or notebook. You didn’t answer or even acknowledge any of the questions or information that I initially provided. Did you even read my post? Can someone please help? $1500 is a lot of money, which is what I spent on my HP products in my most recent purchases, I hope you understand my frustration.
09-22-2020 06:49 AM
I understand that you are not happy with the performance of the Computer and also frustrated since it doesn't perform as advertised
I will escalate your Case to HP's Regional Escalation Team
Please check your Inbox
I Am An HP Employee
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