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Pablo-Diablo
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HP Omen X Emperium 65 doesn't turn off

HP Recommended
HP Omen X Emperium 65 (4WY70AA)
Microsoft Windows 10 (64-bit)

Hello,

5 days ago I've had this monitor RMA'd and received a replacement due to the fact that occasionally it simply wouldn't turn off using the remote. When it functions properly the On-Screen-Display appears on the left side of the screen and when it catches this glitch it shifts to the right side and when you click through the menus and select "POWER OFF" nothing happens and the OSD just disappears. Also the built in Nvidia Shield won't start at all when that happens. The only way to fix it is to unplug it from the wall outlet.

I just got the same glitch on a brand new replacement monitor...

Is it common problem with this product line? Should I be asking for a refund? IMO for the amount of money that this thing costs it should be flawless...

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Pablo-Diablo

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

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and, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

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