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Pablo-Diablo
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7 4 0 0
Message 1 of 2
208
Flag Post

HP Omen X Emperium 65" major issues

HP Recommended
HP Omen X Emperium 65 (4WY70AA)
Microsoft Windows 10 (64-bit)

Hello,

First of all I would like to apologize in advance if my words may appear a little harsh but right now I am pissed off beyond the point of pleasantries. I have not been anything but frustrated with the purchase of this product.

 

First of all this monitor lacks the documented features and HP doesn't seem to do anything about it. The support of Logitech Harmony remotes is a blatant lie. More details in this topic: https://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Omen-X-Emperium-65-doesn-t-work-wit...

 

Second, this product is a buggy mess. Whoever thought that sticking in a glitchy Android operating system and letting it control all major functions like Power was a good idea? When it hangs the only way of turning the monitor off is to physically unplug it from the wall outlet. I've had it RMA'd once and the replacement monitor demonstrated the exact same symptoms: https://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Omen-X-Emperium-65-doesn-t-turn-off...

Support told me that it may glitch out due to power spikes so I've sent more money down the drain installing voltage stabilizers with reinforced power lines and so on. In fact an engineer from HP Support came to my house to run the tests and found no issues even on the power lines before the stabilizers.

 

Third and final nail in the coffin - the replacement monitor completely broke. When I try turning it on it spins the cooling fans and just flashes a "red light of death" then goes to sleep because it can't find any input signals.

 

I'm willing to accept another replacement but I've not heard from HP Support since I reported this issue two weeks ago. In fact HP Support told me that the replacement monitor was supposed to be replaced yet again four months ago due to the issue of it not turning off properly but it never was.

1 REPLY 1
Pablo-Diablo
Author
Level 1
7 4 0 0
Message 2 of 2
Flag Post
HP Recommended

HP,

I want my money back. Yesterday.

I dread the day I decided to spend $5000 on your "top of the line" product given that I already had bad experiences with your laptops and printers in the past.

The replacement monitor still hasn't arrived. It's been over two months!

I'm quite confident that yet another replacement will have the exact same faults as the other two monitors I've owned since the monitor has never received a single firmware update in two years as it's been out on the market.

 

HP support told me that all refunds are handled through the store I bought it from so my broken monitor has been returned to the store tree weeks ago and is waiting for HP support reps to produce some documents needed for refund.

 

I'm surprised that none of you even bothered to reply to my previous post with your typical corporate copy-paste excuses. Do you want me to make it my goal to sway as many people as possible away from any of your products?

 

Please. for the love of God, get your engineers/service reps sort their business with the store so I can get my money back and forget this whole nightmare ASAP!

 

Support case number [Personal Information Removed].

 

Thank you...

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