HP Pavilion 23 All in One screen not working

[Jrock300]

I have an HP all-in-one 23-q119 computer, Product #NOA5OAA with touchscreen and did not have any trouble with it until the day after it prompted me to extend my warranty. The very next day, my computer started acting different and would not wake up from Sleep Mode. I thought that maybe it needed an update, so I updated Windows. This did not help the problem so I performed all of the troubleshooting recommended by HP with the BIOS and SATA power management. I still have the problem and can't seem to fix it. After I try to wake up the computer from Sleep Mode, the computer starts to run; I can hear the fan and the light is on at the bottom of the monitor. If I click the mouse and sign in (without seeing the screen) it sometimes flashes fuzzy lines of black and white. I have tried numerous suggestions from the HP website on changing power and sleep settings, but with no success. The only way I can prevent this is to not ever let my computer sleep and this is very inconvenient. Any help or suggestions would be greatly appreciated.

[Rainbow23]

Hi @Jrock300,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues with your HP Wave wherein it does not wake up from sleep mode.

Let's go through a few steps that may help to fix this issue.

And here are a few steps for you in the link: Sleep and Hibernate Issues (Windows 10, 😎

Let me know how this works.

You have a good day ahead.

[Jrock300]

My all in one computer will turn on and the light at the bottom right corner of the screen will turn solid lit. The screen will not respond though, and will not turn on. I have to reboot the computer (hard boot) for it to turn on with the boot up sequence.

[Rainbow23]

Hi @Jrock300,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

Let's go through a few steps that may help to fix this issue.

And here are a few steps in the link: Screen is Blank after Starting the Computer.

Let me know if this works.

You have a good day ahead.

[Beaured]

Hi, did you sort this?  I have exactly the same problem and have tried hard reboot etc....  So frustrating!

[Jrock300]

Nothing out there that will fix it yet. I have just adjusted my settings to not put my computer to sleep. I shut it down every time after I am done using it for now

[Beaured]

Same....  It only happened around November 8th, so its a recent problem for me.  Odd- why isnt everyone having the same problem....  But exactly the same as you with the fuzzy lines (although not everytime).  If I use the keboard to wake up, I can hear notifications (co- insiding with ones on my phone), but the screen is blank.

Oh well good luck- if I find a solution I will update this thread!

[Beaured]

This worked for me- found on another thread

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that the computer is not waking up from sleep.

I’d love to help!

Follow the below steps to resolve this issue.

To resolve this issue, perform the following the steps:

Uninstall the Intel graphic driver, v22.20.16.4771 driver from device manager.

Uninstall:

1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Then download and install the driver from the below link and test.

ftp://ftp.hp.com/pub/softpaq/sp82001-82500/sp82126.exe

[Jrock300]

The computer is waking up from sleep but the screen does not turn on.

[Beaured · Accepted solution]

Yes- that is what was happening to mine, but I followed the above steps and unistalled the intel driver etc and now the screen is coming up & waking from sleep properly when I press any key. Just thought Id let you know it worked for me