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- HP Community
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- HP Pavilion 27 XW Cracked Screen Replacement Parts?

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06-10-2018 09:46 AM
Monitor: HP Pavilion IPS Computer Monitor LCD LED Backlit Full HD Screen 27 Inch 27xw
While moving the screen got cracked. I wanted to know how to get a replacement screen.
Solutions I have already tried
I have already looked at HP PC Parts https://parts.hp.com/Hpparts/CountryChoice.aspx, and have had a hard time locating the part.
I have also looked on ebay, but can't seem to find what kind of screen I need to buy.
Any information on this is appreciated
Thanks
Roy
06-11-2018 12:14 PM
Thank you for joining HP Forums.
This is a great place to get support, find answers to your technical queries.
I understand that you are in need of support. I'll be happy to assist you.
I'm afraid that this is a hardware issue, I would personally suggest you contact our HP phone support for one on one interaction.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp
Step 2. Sign in / sign in as a guest
Step 3. Enter the product number or select to auto detect
Step 4. Scroll down to "Still need help? Complete the form to select your contact options"
Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.
Keep me posted on further assistance. Hope that helps!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day ahead!
Cheers:)
Raj1788
I am an HP Employee