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‎02-20-2025 03:45 PM

HP Recommended
Product: HP Pavilion All-in-One PC 24-ca1000i (4N599AV)

The computer is connected but the screen is black

Category:
1 REPLY 1

‎02-25-2025 08:52 AM

HP Recommended

@profRod, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your HP Pavilion! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Please answer a few questions to identify the issue better:
 

  • Does the issue occur on an external monitor?
  • When does the issue occur? During the boot or operation?
  • Does your PC have a discrete graphics card?

 

Meanwhile, Verify display cables are connected to the Graphics Card ports and 

check for visible damage on ports and cables.  

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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