Create an account on the HP Community to personalize your profile and ask a question
01-19-2022 04:01 AM - edited 01-19-2022 04:02 AM
After searching a number of websites, watching YouTube tutorials, following the various useless links to HP help desk. I have come to the conclusion there is no fix for the fault of the camera function. This is disappointing as the camera stopped working around 6 months after purchase.
If anyone has a link to resolve could you please share. Please DO NOT send the online helpdesk link again as I have gone around in circles with this type of info!
To clarify, the camera operates on when down, flipped up the camera goes off. Like everyone else I have reinstalled and reset the PC to factory settings.
Thank you in advance
01-19-2022 09:47 AM
@JPadgett -- Please DO NOT send the online helpdesk link again as I have gone around in circles with this type of info! To clarify, the camera operates on when down, flipped up the camera goes off.
This could a simple mechanical problem -- an "on/off" switch was installed upside-down.
If the HP Warranty still is valid, contact HP Support to open a "case".
If the HP Warranty has expired, find a certified computer technician to see if the switch can be "flipped".
Or, it might be less expensive to spend $30 to purchase a stand-alone webcam.
Didn't find what you were looking for? Ask the community