HP Posted Drivers for AMD Radeon R7 Graphics

[mrg_50_68]

hello,

I had a Windows 10 desktop with the most current version (1809)  installed.    I have onboard AMD R7 Graphics video, and am trying to use it, but am having lots of blackout issues.

The version posted on the "Software" for the desktop shows the most current download was for Windows10 version 1709.   There is no mention of a newer driver for 1803 or 1809 versions.   

It is clear from the website, that each new release of Windows 10 had its own driver, but not the case for the last two releases.

The AMD CAtalyst software that updates itself does not also resolve the issue, so the issue must be specific to HP AMD Desktops featuring Onboard R7 Video.

Does everyone agree that a newer version is needed?   I did confirm with the UEFI software that the "Display Test" fails on the Palette test (though not the other video test).

Has anyone run into this and found a workaround?

I know the issue is isolated to the AMD R7 driver, because when I use the Microsoft Drivers, there are no blackouts.

I am currently in the process of shopping for a dedicated card, and will probably go the Nvidia route to avoid future complications.

[asmita6658]

@mrg_50_68

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand there's an issue with the display.

I'd be happy to help! As the Display Adapter Palette Test Failed, the failed components are possibly the - Display Assembly, Inverter Board, LCD, LED Board, Video Board and/ or Video Card.

I have sent you a private message with the details about the service options. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Hope this helps!

Let me know how that goes.

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Have a great day ahead 🙂

[mrg_50_68]

I believe that some of your statements are incorrect.    The onboard video works just fine when you use Microsoft Drivers instead of AMD drivers.    I realize that is not optimal but it points to the fact that the driver that is provided by HP for AMD R7 Radeon on Windows 10 Version 1809 is likely incompatible or faulty.