• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need help in changing the screen resolution on HP Notebooks & Monitors Click here for the details.

‎01-07-2019 07:07 PM

HP Recommended
Product: Pavillion 570-p059
Operating System: Microsoft Windows 10 (64-bit)

hello,

 

I had a Windows 10 desktop with the most current version (1809)  installed.    I have onboard AMD R7 Graphics video, and am trying to use it, but am having lots of blackout issues.

 

The version posted on the "Software" for the desktop shows the most current download was for Windows10 version 1709.   There is no mention of a newer driver for 1803 or 1809 versions.   

 

It is clear from the website, that each new release of Windows 10 had its own driver, but not the case for the last two releases.

 

The AMD CAtalyst software that updates itself does not also resolve the issue, so the issue must be specific to HP AMD Desktops featuring Onboard R7 Video.

 

Does everyone agree that a newer version is needed?   I did confirm with the UEFI software that the "Display Test" fails on the Palette test (though not the other video test).

 

Has anyone run into this and found a workaround?

 

I know the issue is isolated to the AMD R7 driver, because when I use the Microsoft Drivers, there are no blackouts.

 

I am currently in the process of shopping for a dedicated card, and will probably go the Nvidia route to avoid future complications.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.