HP Support Assistant Not Installed Correctly

[AndrewKmx]

I re-installed Windows 10 Pro 64-bit Version: 19043.1052 and then added HP Support Assistant. Although it installed without errors, it is showing on the taskbar with a red highlight, and requires me to confirm operation using the user control panel when selected:

I obviously ned to do something to get this attached to Windows.

[Dragon-Fur · Accepted solution]

@AndrewKmx 

Checking in Software and Drivers   for your model,

Your model should be using the HP Support Assistant version set 9.x (and not the 8.x version set).

First, Remove / Uninstall the HP Support Assistant from Control Panel > icon view > Programs and Features

Confirm (click Yes) that you want to remove all "user" data for the software

Next, uninstall the HPSA companion software HP Support Solutions

After the software is uninstalled, Restart the computer and log in

Download and install a fresh copy of the HPSA from the main HPSA website.

Download, Save, Install the latest supported HP version of the HP Support Assistant

Website / Information / Video / White Paper / Download

HP Support Assistant

READ >> Partial excerpt from the Website:

“Ready to go on your HP PC

HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”

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After download:  If you have ‘Admin’ control, highlight the package and “double-click” to install it,

Else

Right-Click on the installation package >  Select Run as Administrator

After the software is installed:  Restart the computer and log in

Optional - After the software is installed, PIN the program to your Windows Start Screen

Windows key (Start) > list "All apps" > open category "H"

Click open category HP Help and Support

Right-Click on HP Support Assistant > PIN to Start

Help and Troubleshooting for HPSA

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant - Windows 8.x and Windows 10

 HP Account - Login / Dashboard

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ProOne 400 G3 20-inch Touch All-in-One PC 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[AndrewKmx]

Many thanks. When I googled for HP Support Assistant I recall it advised me it was the latest version, so why I installed v8 seems a little odd 😞

[Dragon-Fur]

@AndrewKmx 

You are welcome.

V8.x is the latest version set for some (many) device models.

The "new" 9.x application style HPSA is offered / supported on select newer systems.

So, I don't know -

Google is an excellent search engine but it's not always a perfect union between what you want and what you get.

Hopefully you can untangle the installation so you can use the application.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[AndrewKmx]

I have just completed the upgrade to v9. After that the utility advised a further half dozen updates so I added those as well.

There is one slightly annoying feature which be nice to resolve. When I start the support administor it first requires that it should start by confirming with the UAC.

[Dragon-Fur]

@AndrewKmx 

Excellent.  Version 9.x is the correct version set for your system.

The UAC is controlled by Windows.

Settings > type UAC in the search bar

Slide the bar down from the top until it is where you can tolerate the behavior.

One "notch" up from the bottom, is a normal setting that won't "blink" the display might require confirmation.

Bottom setting removes the UAC check.  "Not recommended", though certainly doable.  Choice.

Click OK to save and changes and close the menu.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[AndrewKmx]

I'll leave the UAC as it is. My anti-virus gives me a hard time if I don't keep it enabled, and frankly this UAC behaviour is no more than a minor inconvenience.

However the standard behaviour of the Support Assistant doesn't require UAC control, so clearly something is different.